Our attention to service starts long before our customers actually purchase our products. As you've seen from our website, we believe that a good education helps consumers make decisions they'll be happy with - for the long term. We can't emphasize enough our commitment to "doing the right thing" AND to "doing things right". We believe it's the only way to build a reputation - one happy customer at a time. We strive to exceed your expectations, at every step in the process - and we encourage you to let us know how we can serve you better. With the addition of our new service categories, we believe we are best equipped to help you handle any issue, at any stage of the job, whether you're a new or prior customer, or even if we've never worked together, but you may have previously installed Andersen windows in your home.
Our Window Consultants aren't just sales people - it takes years of experience to be able to help with design issues, and analyze choices - for both aesthetics and function. Where most companies rely on the "one call close" style of business, we encourage you to have a couple of meetings with us to make sure we're providing the right solution. The no pressure consultation allows us to see the entirety of your home, so we can most effectively judge the style, and the best options available to complement your home. We always invite you to visit our showroom as well, so that you can see our full selection of windows, doors, window fashions, and door hardware, There's no substitute for seeing the quality and attention to detail up close, to get a real feel for how substantial the improvement to your home will be.
Our Team of Experts will double check the order specifications to confirm all aesthetic details as well as functional concerns, to make sure you'll have the custom installation you expect, start to finish. Our Install Crews are great at all the details; problems, if any occur, are resolved on site. Our crews are neatly dressed professionals, employees who understand the importance of taking good care of your new windows, your home, and your yard as well. Perfection is always our goal, and we'll work hard to earn your enthusiastic feedback on your installation. In our detailed Installation section, you'll be able to track existing locations of jobs we've done, review our Installation Warranty, and see several Before and After photos, so you can see the transformation that awaits your home.
Existing Window Owners May Need Non-Replacement Upgrades
We know that from time to time, our existing Andersen or Renewal by Andersen window and door owners might want to upgrade the product they have, with newer options that we've introduced since the original install. Installing Low-E4® SmartSunTM glass, for instance, can offer even greater energy savings over your original glass, and provide greater protection from the sun. Or, you may decide that you need to replace or upgrade your current window screens with our TruSceneTM insect screen, to let more sunlight into your home, yet keep even the smallest insects out. Whatever your need, we're here to help - with objective information, a full range of solutions, and a service team to handle any changes, upgrades, or retrofits you may need.
To make sure we are able to handle any repairs needed, we maintain a full inventory of parts and hardware, to make sure that your windows and doors are always in top condition. With our products' guaranteed long life, and low maintenance finishes, it's rare that anything major is required, but we want you to have the comfort of knowing that we can take care of any situation that might arise - now or in the future. It's part of our 'full service promise' to take care of your windows and doors for as long as you own them, so you'll always know who to call with any questions. We think that having a single supplier also better maintains your home value, and your peace of mind, as there's full accountability in all stages of the process.
